Thursday, August 26, 2004
Bass Pro Shops Grapevine Location Does It Again....
They Run Off Another Consistent Paying Customer!!
***Disclaimer***
First, I would like to say:
I have ZERO “personal beef” with Bass Pro. It is a major fishing retailer in the Dallas area. They have a large selection of gear for just about anything you’d like to do outdoors. With that said……***
I thought their customer service had started improving over the past few months. I’ve stopped by and received awesome customer service by two young men, named “Randy” and “David”, on at least two occasions. Unfortunately, as I learned yesterday, that is where the service ended.
I called on Tuesday morning and spoke with another young person in the Freshwater Fishing area concerning their .01 cent combo promotion rods. I was told they still had several Medium Action 6’ rods “on the rack” that were the rod used in this promotion and that the said associate was “looking right at them”. My reason for calling and inquiring ahead was to assure they’d have the rod needed for this particular combo IN STOCK so that I would not drive 45 minutes EACH WAY for no reason. I am on a limited budget (I’ve spent too much already), I know what I want, and my time is valuable. Once again, the associate I spoke with said, “I’m looking right at them” and repeated back to me, “6’ Medium Action XPS”.
Needles to say when I arrived at Bass Pro, I asked, (I’ll call him) “J” (an older gentleman) behind the reel counter where these rods were so that I could pick one out. He replied, “We haven’t had any of those in 2 months”. I responded that I had just spoke with someone concerning this rod he added, “No, that’s not what you were told, cause we ain’t had none for 2 months!”
Two things here…… #1 Remind me again how this guy, who was NOT A PARTY TO THE PHONE CONVERSATION IN QUESTION, knows what the heck I was told. No one calls me a liar. #2 He did not offer any solution to the problem in ANY WAY, SHAPE or FORM.
“J” became belligerent and insisted on “telling me” what I was told in the previous phone conversation. I asked for a manager.
A female manager on duty, we’ll call her “Joyce”, soon arrived back at the reel counter and I explained the situation to her as well. She not only presented NO solution to the problem at hand, but just returns my complaint with an indigent look as to ask, “What’s the problem?”
When I got to the point of the complaint where I explained “J’s” response of not only calling me a liar, BUT, his belligerent nature…..his only response was to say, “I DIDN’T SAY TWO MONTHS…I SAID TWO WEEKS, WE’VE BEEN OUT OF EM FOR TWO WEEKS!!”
Did I miss something here? Maybe he’s older and slower on the uptake these days…..but how long they’ve been out of stock IS NOT the issue at hand. I was told one thing ON THE PHONE, then drove 45 minutes one way to be told yet another version and called a liar. What the heck does two weeks vs. two months have to do with the issue? But, he insisted on arguing his invalid point anyway.
Upon “J’s” interruption of my conversation with “Joyce” I simply pointed at him and said, “You know what….you’ve been belligerent and have been missing the issue all along!”
AT THIS POINT, “Joyce” turned to him and said, “No you’ve not…it’s ok”.
WHAT??!!?? She WASN’T PRESENT for the conversation between “J” and I, but WAS THERE TO HEAR HIS interruption!!
Realizing that at this point both people I was talked too were just too stupid to understand the complaint…..I left.
I’ve been accused before of having a “personal beef” with Bass Pro. This is NOT the case. YES, I am a former employee who left years ago on very good terms for a better job. Some would like to THAT is the reason for my complaints against Bass Pro, those people just don’t get it. I DO, HOWEVER, sincerely believe that managers have in the past discounted my complaints on customer service due to the fact I’m a FORMER employee.
Key word there folks….FORMER. I’m a customer now…..try treating me like I know other customers are treated! Just because I used to work there doesn’t mean you can get me over a barrel!!
The FACT OF THE MATTER IS:
It’s my honest opinion that the good experiences I’ve had recently at Bass Pro were but a “flash in the pan”, so to speak. Furthermore, I DO BELIEVE they discount the opinions of former employees because they can always be “chalk it up” to the moronic excuse of the person being merely “a disgruntled former employee”. To hell with the fact it may just be a legitimate complaint!
To anyone who feels that is a valid argument for Bass Pro’s defense, you’re an idiot!
Bottom line…..if you’re a former employee of Bass Pro OR you just don’t like being told one thing to insure you drive to their location JUST TO receive a sales pitch on another…..YOU’R DOLLARS ARE NOT WELCOME AT BASS PRO
***Disclaimer***
First, I would like to say:
I have ZERO “personal beef” with Bass Pro. It is a major fishing retailer in the Dallas area. They have a large selection of gear for just about anything you’d like to do outdoors. With that said……***
I thought their customer service had started improving over the past few months. I’ve stopped by and received awesome customer service by two young men, named “Randy” and “David”, on at least two occasions. Unfortunately, as I learned yesterday, that is where the service ended.
I called on Tuesday morning and spoke with another young person in the Freshwater Fishing area concerning their .01 cent combo promotion rods. I was told they still had several Medium Action 6’ rods “on the rack” that were the rod used in this promotion and that the said associate was “looking right at them”. My reason for calling and inquiring ahead was to assure they’d have the rod needed for this particular combo IN STOCK so that I would not drive 45 minutes EACH WAY for no reason. I am on a limited budget (I’ve spent too much already), I know what I want, and my time is valuable. Once again, the associate I spoke with said, “I’m looking right at them” and repeated back to me, “6’ Medium Action XPS”.
Needles to say when I arrived at Bass Pro, I asked, (I’ll call him) “J” (an older gentleman) behind the reel counter where these rods were so that I could pick one out. He replied, “We haven’t had any of those in 2 months”. I responded that I had just spoke with someone concerning this rod he added, “No, that’s not what you were told, cause we ain’t had none for 2 months!”
Two things here…… #1 Remind me again how this guy, who was NOT A PARTY TO THE PHONE CONVERSATION IN QUESTION, knows what the heck I was told. No one calls me a liar. #2 He did not offer any solution to the problem in ANY WAY, SHAPE or FORM.
“J” became belligerent and insisted on “telling me” what I was told in the previous phone conversation. I asked for a manager.
A female manager on duty, we’ll call her “Joyce”, soon arrived back at the reel counter and I explained the situation to her as well. She not only presented NO solution to the problem at hand, but just returns my complaint with an indigent look as to ask, “What’s the problem?”
When I got to the point of the complaint where I explained “J’s” response of not only calling me a liar, BUT, his belligerent nature…..his only response was to say, “I DIDN’T SAY TWO MONTHS…I SAID TWO WEEKS, WE’VE BEEN OUT OF EM FOR TWO WEEKS!!”
Did I miss something here? Maybe he’s older and slower on the uptake these days…..but how long they’ve been out of stock IS NOT the issue at hand. I was told one thing ON THE PHONE, then drove 45 minutes one way to be told yet another version and called a liar. What the heck does two weeks vs. two months have to do with the issue? But, he insisted on arguing his invalid point anyway.
Upon “J’s” interruption of my conversation with “Joyce” I simply pointed at him and said, “You know what….you’ve been belligerent and have been missing the issue all along!”
AT THIS POINT, “Joyce” turned to him and said, “No you’ve not…it’s ok”.
WHAT??!!?? She WASN’T PRESENT for the conversation between “J” and I, but WAS THERE TO HEAR HIS interruption!!
Realizing that at this point both people I was talked too were just too stupid to understand the complaint…..I left.
I’ve been accused before of having a “personal beef” with Bass Pro. This is NOT the case. YES, I am a former employee who left years ago on very good terms for a better job. Some would like to THAT is the reason for my complaints against Bass Pro, those people just don’t get it. I DO, HOWEVER, sincerely believe that managers have in the past discounted my complaints on customer service due to the fact I’m a FORMER employee.
Key word there folks….FORMER. I’m a customer now…..try treating me like I know other customers are treated! Just because I used to work there doesn’t mean you can get me over a barrel!!
The FACT OF THE MATTER IS:
It’s my honest opinion that the good experiences I’ve had recently at Bass Pro were but a “flash in the pan”, so to speak. Furthermore, I DO BELIEVE they discount the opinions of former employees because they can always be “chalk it up” to the moronic excuse of the person being merely “a disgruntled former employee”. To hell with the fact it may just be a legitimate complaint!
To anyone who feels that is a valid argument for Bass Pro’s defense, you’re an idiot!
Bottom line…..if you’re a former employee of Bass Pro OR you just don’t like being told one thing to insure you drive to their location JUST TO receive a sales pitch on another…..YOU’R DOLLARS ARE NOT WELCOME AT BASS PRO
